Some apps require a Wi-Fi connection to update. Tap Update beside any app that shows an available update.Your device will tell you what iOS version you have and if you need to install an update. Follow the steps listed in the Delete history, cache, and cookies section. Switch between the available options and test if your connection improvesįor more help, including enabling cellular data for apps that can use it, check out Apple’s iPhone User Guide.Ĭlearing your Safari cache will help with certain games.Toggle Cellular Data on if it’s not on already.Tap Wi-Fi or Cellular and toggle the options on or off.ĭepending on where you are, and how strong cellular coverage is for your network, you might find it useful to switch on VoLTE and switch between 5G/4G/3G/ data. You can control your online connections from your Settings menu. If that doesn’t work, try connecting using Cellular Data. You can connect online in two ways: Wi-Fi and Cellular Data. If the time and date don’t match your actual time zone, update it and see if everything starts working as normal.
If you’re using a VPN, disable it, then reload or reinstall your app.If these are out of sync with your actual location, they’ll throw off your phone and they’ll need to be corrected. If Wi-Fi isn’t available, test this when you have Wi-Fi connection.If you’re using Mobile Data, turn Wi-Fi on and Mobile Data off.Now, test your connection with these steps. Scroll down to see the Wi-Fi and Mobile Data sections.If the steps above to restart your game didn’t work, try restarting your iPhone or iPad. Press the Home button and restart the app.Swipe up on the app’s preview to close it.Swipe right or left to view your open apps.Double-click the Home button to preview your recently used apps.Swipe up from the bottom left corner and pause slightly in the middle of the home screen.Close any other apps you have open and try launching your game again.If you can’t launch or play your game, it may not have enough memory available to run. All apps that are running on your device use memory.Always tap the app icon to start the game instead of tapping notifications.Disable the Offload Unused Apps feature.Check you have enough storage space on your device.If that doesn’t work, try restarting your device. If you do, you could lose all the game data on your account.ĭelete any apps you don’t use or close apps running in the background.Ĭheck that your phone and app have the latest updates. If you haven't backed up your game account, don't uninstall and reinstall your game as a troubleshooting step. Having trouble with your mobile game on iOS crashing, loading, connecting to servers, or other issues? Check out these troubleshooting steps for Apple iOS.ĭid you find a bug in your game? Tell us about it on Answers HQ or use the Report a bug category when you contact us.
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